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Frequently Asked Questions
Our face mask is made of 30% pure mulberry silk and 70% viscose. Silk is a perfect material to touch your skin directly, this silk face mask is not only used for face cover but also function as sun protection.
While cloth masks are not medical-grade, they may be helpful in non-patient settings to contain coughs and to remind people to not touch their faces, but they are not suitable for providing medical care to patients.
We love what we do and we want you to love your items. Unfortunately, the masks cannot be returned due to hygiene/health reasons during this pandemic. We need to ensure our staff safety as well as our customers' safety.
We will recommend wearing face-covering if you enter an enclosed space or you can’t maintain a 6-feet social distance from another person during the COVID_19 pandemic.
People who have trouble breathing or children under age 2 or anyone unconscious, incapacitated, or otherwise unable to remove facial masks without help from someone else.
If you need to adjust it, wash your hands thoroughly before and after you touch it. If you need to take your mask off for a short time, fold it so its outer surface goes inward and against itself. This will prevent the inner surface from coming in contact with the outer surface during storage.
If you’re wondering how often your mask or face covers need to be washed, the answer is simple. They should be laundered after every use. If you can’t wash them right away, store them in a plastic bag or laundry basket. After each use, wash with soap and hot water, by machine or hand. Tumble or hang dry.